Harringay Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Cleaners provides professional cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, company or organisation booking or receiving cleaning services from Harringay Cleaners.

Company means Harringay Cleaners, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning and one off or specialist cleaning.

Premises means the property, building or area where the Services are to be carried out.

Cleaner means any employee, contractor or representative of the Company assigned to carry out the Services.

Scope of Services

The Company will provide the Services as agreed at the time of booking, which may include general cleaning, dusting, vacuuming, mopping, bathroom and kitchen cleaning, interior window cleaning and other related tasks as specified.

Any additional tasks requested by the Client that fall outside the agreed scope may incur extra charges and will only be carried out subject to the Company’s approval and confirmation of cost.

The Client must ensure the Premises are in a safe and accessible condition for the Cleaners to perform the Services, including adequate lighting, safe flooring and the absence of hazardous materials.

Booking Process

Bookings can be made by the Client through the Company’s accepted communication channels. The Client will be asked to provide accurate information about the Premises, required Services, preferred dates and times, and any specific instructions or priorities.

All bookings are subject to availability. The Company will confirm acceptance of a booking by issuing a booking confirmation, which may include the date, time, duration, type of service and price. A contract for Services is formed only when this confirmation is issued.

The Client is responsible for checking the details of the booking confirmation and must notify the Company promptly of any errors or required changes.

For regular cleaning services, the booking will usually be set to recur at an agreed frequency. Any variation to the frequency or schedule must be agreed with the Company in advance.

Access to the Premises

The Client must ensure that the Cleaners have access to the Premises at the agreed start time. Access may be provided by the Client being present, leaving keys in a secure agreed location or using other agreed access arrangements.

Where keys are provided to the Company, the Company will take reasonable care to keep them secure and to use them only for the purposes of providing the Services. The Company accepts no responsibility for any loss where the keys have been provided to another person by the Client or where a third party shares access to the Premises.

If the Cleaners are unable to gain access to the Premises at the scheduled time, the visit may be treated as a late cancellation by the Client and may be subject to a cancellation fee as described in these Terms and Conditions.

Client Obligations

The Client agrees to provide clear instructions and accurate information regarding the Premises and the required Services. This includes notifying the Company of any delicate or high value items, any areas that should not be cleaned and any specific cleaning preferences or restrictions.

The Client must ensure that the Premises are free from unreasonable clutter so that the Cleaners can carry out their work safely and efficiently. The Company reserves the right to refuse or limit Services where conditions are hazardous, unhygienic beyond the agreed scope, or otherwise unsuitable.

Any pets at the Premises must be secured or otherwise controlled so that they do not interfere with or endanger the Cleaners. The Client is responsible for informing the Company of any pets and any special requirements related to them.

The Client must not directly engage or employ any Cleaner introduced by the Company for private work outside the Company’s arrangements without the Company’s prior written consent.

Equipment and Cleaning Materials

Unless otherwise agreed, the Company will provide its own cleaning materials and equipment suitable for the type of Services booked. All products used will be selected with professional care, but the Company cannot guarantee compatibility with every surface or finish.

If the Client prefers that their own cleaning products or equipment be used, this must be agreed in advance. The Client is then responsible for ensuring that such products and equipment are safe, in good working order and suitable for the intended use.

The Company will not be liable for any damage or ineffective cleaning that arises as a result of the Client’s own products, faulty equipment or instructions that are contrary to manufacturer guidance.

Pricing and Payments

The price for the Services will be communicated to the Client at the time of booking, based on the information provided. Prices may be quoted as an hourly rate, a fixed fee per visit, or a fixed fee per job or service type.

The Company reserves the right to amend any quote if the information provided by the Client is inaccurate or incomplete, or if the condition or size of the Premises is materially different from that described at the time of booking.

Payment terms will be specified in the booking confirmation. Unless otherwise agreed, payment is due on the day of service or in advance. The Company may accept various forms of payment, including bank transfer, card payment and other recognised methods, as advised to the Client.

For regular cleaning services, payments may be taken on a recurring basis in line with the agreed schedule. The Client authorises the Company to collect these payments using the agreed payment method.

If payment is not received when due, the Company reserves the right to suspend or cancel further Services, to charge interest on overdue amounts, and to pursue any reasonable costs of debt recovery.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company appropriate notice. Unless otherwise stated in the booking confirmation, a minimum of 24 hours’ notice prior to the scheduled start time is required.

If the Client cancels or reschedules with less than the required notice, or if access to the Premises is not provided, the Company may charge a cancellation fee up to the full value of the planned visit to cover the Cleaner’s time and loss of opportunity.

The Company will use reasonable efforts to accommodate requests to reschedule but cannot guarantee availability for specific days or times. Any rescheduled appointment will be confirmed by the Company.

The Company reserves the right to cancel or reschedule Services in the event of staff illness, emergencies, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment or a refund of any pre paid fees for the affected visit.

Service Quality and Complaints

The Company aims to provide Services to a professional standard. If the Client is not satisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 24 hours of the service being carried out.

The Company may request evidence or further information regarding the issue and will usually offer, where reasonable and appropriate, to re attend the Premises to rectify any justified shortcomings in the service. This remedy will be offered at no additional charge if the complaint is upheld.

The Company’s obligation will be limited to re performing the Services or offering a partial refund where re attendance is not appropriate or not reasonably practical.

Liability and Limitations

The Company will take reasonable care when providing the Services. However, the Company’s liability to the Client is limited as follows.

The Company will not be liable for normal wear and tear, existing damage, defects or deterioration of surfaces, fixtures or fittings that becomes visible during or after cleaning. The Company is not responsible for damage arising from the Client’s failure to follow care instructions or manufacturer guidance.

The Company’s liability for any proven loss or damage will, to the maximum extent permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item, or the total fees paid by the Client for the specific visit during which the incident occurred.

The Company accepts no liability for loss of cash, jewellery, art or other valuable items that have not been properly secured by the Client. The Client is responsible for ensuring that all valuables are safely stored prior to the start of the Services.

The Company will not be liable for any indirect or consequential losses, loss of profit, loss of business or loss of opportunity arising from or in connection with the Services, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited by law.

Waste Handling and Environmental Regulations

The Company will comply with applicable waste and environmental regulations relevant to cleaning activities. General household and light commercial waste generated in the course of cleaning may be placed in the Client’s designated bins or waste containers, in accordance with local collection requirements.

The Company does not provide specialist waste removal services such as disposal of hazardous, clinical, chemical or bulky waste, unless expressly agreed as a separate service. The Client is responsible for arranging the appropriate collection or disposal of such items using authorised waste services.

The Client must not request the Cleaners to dispose of waste in a manner that breaches local waste collection policies or environmental regulations. If the Company becomes aware that the Client has requested or permitted improper disposal, it may refuse to carry out the requested task and may terminate the Services if improper requests persist.

Where recyclable waste is separated at the Premises, the Client should provide clearly labelled recycling containers and any necessary instructions so that the Cleaners can assist with responsible waste handling.

Insurance

The Company maintains insurance cover appropriate for its cleaning activities. Details of cover can be provided on request. Insurance is provided subject to the terms and conditions of the relevant policy and the insurer’s requirements.

Any incidents that may give rise to a claim must be reported to the Company by the Client without unreasonable delay and with sufficient detail. The Company may require photographs, descriptions and access to inspect the alleged damage. Failure to report promptly may affect the ability to investigate or process any claim.

Health and Safety

The Company is committed to operating in a safe manner and to complying with health and safety legislation. Cleaners are instructed to use safe working practices and to refuse tasks that may endanger their health or safety.

The Client must not ask the Cleaners to undertake any activity that is unsafe, such as standing on unstable surfaces, using non compliant ladders, moving excessively heavy items alone, or handling hazardous substances without suitable controls.

If the conditions at the Premises are, in the opinion of the Cleaner or the Company, unsafe or pose a significant health risk, the Company may suspend or terminate the visit and may charge a fee for attendance and lost time.

Termination of Services

Either party may terminate ongoing regular cleaning services by providing reasonable notice, usually not less than one week, unless otherwise agreed. Any outstanding fees for completed Services will become immediately due upon termination.

The Company may terminate the Services with immediate effect if the Client fails to pay fees when due, repeatedly cancels visits at short notice, engages in abusive or inappropriate behaviour towards the Cleaners, or breaches these Terms and Conditions in a serious or persistent manner.

Termination of Services does not affect any rights or obligations that have already accrued at the date of termination.

Data Protection and Privacy

The Company may collect and process personal data relating to the Client for the purposes of providing the Services, managing bookings, taking payment and handling enquiries or complaints.

Personal information will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep such information secure and will only share it where necessary to deliver the Services, comply with legal obligations or with the Client’s consent.

Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time, for example to reflect changes in law, industry practice or the Company’s operations. The current version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.

If the Client continues to use the Services after being notified of updated terms, the Client will be deemed to have accepted the changes.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings or agreements, whether written or oral.