Harringay Cleaners Privacy Policy
This Privacy Policy explains how Harringay Cleaners collects, uses, stores and protects personal data relating to our cleaning services. It applies to all current and former customers, and prospective customers, of Harringay Cleaners within our service area. We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Who we are and scope of this policy
Harringay Cleaners is a cleaning services provider operating in the Harringay area and surrounding neighbourhoods. This Privacy Policy covers all personal data processed by Harringay Cleaners in connection with domestic and commercial cleaning services, including bookings made directly with us or through third party platforms acting on our behalf.
By using our services, contacting us, or otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include the following categories of information.
Identity and contact details such as your name, title, residential or business address, billing address, and preferred contact details such as email or postal address where you choose to provide them. Booking and service information such as property access details you choose to provide, service preferences, details about the type, size and condition of the property to be cleaned, requested dates and times, and notes relating to specific cleaning requirements.
Payment and transaction information such as payment method and transaction details required to process your payments and manage invoices and refunds. Card details are processed by secure payment processors and are not stored by us where this is handled entirely by those providers.
Communication records such as records of enquiries, complaints and feedback, along with any information you choose to provide in telephone calls, written correspondence, or other communications with us. Operational and technical information such as limited technical data about your interaction with our website or online booking tools, where applicable, including date and time of visits and basic device information, collected through essential cookies or similar technologies.
How we collect your personal data
We collect personal data directly from you when you contact us to request a quote, make a booking, manage your existing booking, pay for services, or give feedback. We may also receive personal data from third party platforms or agents that you use to book our services, in which case they act as intermediaries and share your details with us so that we can provide the requested service.
Where you provide personal data about other individuals, such as tenants or family members, you are responsible for ensuring that they are aware of this Privacy Policy and for obtaining any necessary permissions.
Lawful bases for processing
We process your personal data only where we have a lawful basis to do so under data protection law.
Contract performance. We process personal data where it is necessary to enter into and perform a contract with you, for example to provide cleaning services, manage bookings, communicate about your appointment, take payment, handle cancellations, and respond to your service related enquiries.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, keeping internal records, and defending legal claims.
Legal obligations. We process certain personal data to comply with our legal and regulatory obligations, such as maintaining accounting records, responding to lawful information requests from competent authorities, and complying with applicable health and safety requirements.
Consent. In limited circumstances we may rely on your consent, for example where we send certain forms of direct marketing communications by electronic means, where such consent is required. You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use your personal data for the following purposes.
To provide and manage cleaning services including processing enquiries, giving quotations, confirming bookings, carrying out cleaning work at your premises, and arranging follow up or repeat visits. To communicate with you about your bookings, including reminders, changes to appointments, and information about access or special requirements.
To process payments and manage billing, refunds, and debt recovery where necessary. To handle complaints, queries and disputes and to improve our customer service and training.
To manage our business operations including scheduling staff, maintaining internal records, undertaking analysis to improve our services, and ensuring the security and safety of our staff and customers. To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy and where appropriate safeguards are in place.
Service providers and processors. We may share data with companies that provide services to us, such as payment processors, accounting service providers, IT and website hosting providers, booking and scheduling software suppliers, and third parties that support our communications and customer service. These organisations act as data processors and may only process your personal data in accordance with our documented instructions and for the purposes we specify.
Professional advisers and authorities. Where necessary, we may share data with our professional advisers, such as solicitors or accountants, or with law enforcement or regulatory authorities, where we are required or permitted to do so by law.
Other third parties. In the event of a business restructure, transfer or sale of some or all of our assets, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.
International transfers
Where we use service providers located outside the United Kingdom or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or an adequacy decision, in line with applicable data protection laws.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
Customer and booking records are typically retained for a period that allows us to respond to queries, manage repeat services, and maintain accurate financial records in line with statutory retention periods. Communication records, complaints and feedback may be kept for a reasonable period to help us manage our relationship with you and improve our services.
When personal data is no longer required, we will either securely delete it, anonymise it so it can no longer be linked to you, or archive it securely where a longer retention period is required by law.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While no method of transmission or storage is completely secure, we seek to ensure that access to your data is limited to those staff and processors who have a business need to know and are subject to confidentiality obligations.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain limitations and exemptions.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain other information about how we use it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data. This right is not absolute and may not apply where we need to retain data for legal or contractual reasons.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You can object to processing based on our legitimate interests and to direct marketing at any time. We will stop such processing unless we have compelling legitimate grounds or are required to continue for legal reasons.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you can request that certain personal data be provided to you or to another controller in a structured, commonly used and machine readable format.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before it is withdrawn.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will apply to all personal data held by Harringay Cleaners at the time of the update. We recommend that you review this policy periodically to stay informed about how we process your personal data.
