Harringay Cleaners Terms and Conditions
These Terms and Conditions apply to all domestic and commercial cleaning services provided by Harringay Cleaners. By making a booking, confirming an appointment, or allowing a cleaner to begin work, the customer agrees to these terms. They are intended to set out the basis on which services are supplied, including the booking process, payment arrangements, cancellation rules, liability limits, waste handling expectations, and the law that governs the agreement. For the avoidance of doubt, references to we, us, or our mean Harringay Cleaners, and references to you or the customer mean the person or business requesting the service.
These cleaning service terms are designed to be fair and practical. They should be read alongside any written quotation, service plan, or appointment confirmation. If there is any inconsistency, the most recent written confirmation from Harringay Cleaners will apply to the specific booking in question. Nothing in these terms affects your statutory rights as a consumer where those rights cannot lawfully be excluded or limited.
We may update these terms from time to time to reflect changes in our operations, pricing structure, or legal requirements. The version in force at the time of booking will normally apply to that booking unless a later version is expressly accepted by both parties. It is the customer’s responsibility to review the relevant information before confirming a cleaning appointment.
Service bookings may be made through the channels we make available from time to time, and a booking is only confirmed once we have accepted it and, where required, received any deposit or advance payment. When requesting a service, the customer must provide accurate details about the property, the type of cleaning required, access arrangements, parking restrictions if relevant, special instructions, and any known hazards. This information is important because the price, staffing, equipment, and time allocation for the cleaning service may depend on it.
All quotations are based on the information provided at the time of enquiry. If the actual property condition, size, or scope of work differs materially from what was described, we may revise the quotation, adjust the duration of the service, or decline to proceed on the originally quoted basis. For example, a routine house clean may not cover heavy build-up, post-renovation dust, bodily fluids, pest infestation, or specialist stain removal unless these matters were expressly included in the booking. In such cases, a revised price may be offered before the work continues.
We will use reasonable efforts to arrive at the agreed time, but appointment times are estimates and may be affected by traffic, weather, prior job overruns, or other operational factors. If a cleaner is delayed, we will aim to inform the customer as soon as reasonably possible. The customer should ensure that access is available at the agreed time and that any keys, codes, entry permissions, or building rules are in place. If access is not provided, the booking may be treated as a late cancellation or failed attendance.
Payments for Harringay cleaning services are due in accordance with the booking confirmation, invoice, or agreed service plan. Unless agreed otherwise in writing, payment is required on the day of service or within the payment period stated on the invoice. We may require full payment in advance for certain one-off appointments, end-of-tenancy work, or services involving third-party materials or special equipment. Accepted payment methods may vary and are subject to availability at the time of booking.
If a deposit is requested, the booking may not be secured until that deposit is received. Deposits may be non-refundable where the customer later cancels within the applicable cancellation period or where we have reserved staff and resources specifically for that appointment. Any balance outstanding after the service must be paid promptly. We reserve the right to suspend future services, withhold non-essential follow-up work, or recover overdue sums where payment is not made on time.
All prices are stated inclusive or exclusive of VAT according to the applicable invoice or quotation. If VAT is chargeable, it will be shown separately where required by law. Where the customer asks for additional tasks during the visit, such as oven detailing, appliance cleaning, carpet spot treatment, or the removal of extra waste, these may be billed as extras at the rates agreed at the time. The customer is responsible for checking the invoice promptly and raising any genuine billing queries without undue delay.
Cancellations and rescheduling requests should be made as soon as possible. If the customer cancels a booking with sufficient notice, we may offer a full or partial refund depending on the circumstances, any non-refundable deposit terms, and whether staff or materials have already been allocated. Short-notice cancellations may incur a charge because time has been reserved and the cleaner may be unable to take another booking. The exact notice period and applicable fee may be specified in the booking confirmation.
If the customer wishes to reschedule, we will try to accommodate the request, but new dates are subject to availability. A rescheduled appointment may be treated as a fresh booking if the original slot cannot be retained. If we must cancel or rearrange a service due to illness, emergency, operational disruption, unsafe conditions, or reasons beyond our reasonable control, we will seek to offer an alternative date. If no suitable alternative can be agreed, any prepaid amount for the cancelled service will normally be refunded, subject to lawful deductions for work already completed.
We may also cancel or suspend a booking where the customer fails to provide access, provides materially incorrect information, requests work outside the agreed scope without approval, or behaves in a manner that makes it unsafe or unreasonable to continue. In such circumstances, the customer may remain liable for reasonable costs already incurred. Harringay Cleaners is not responsible for missed appointments caused by inaccurate address details, unavailable keys, restricted entry, or the customer’s failure to prepare the property as reasonably required.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing our cleaning services, but we do not guarantee that every stain, mark, odour, or defect will be fully removed, particularly where damage is old, structural, hidden, or caused by unsuitable materials. Any result shown in an estimate or description should be understood as an aim rather than an absolute guarantee unless we have expressly promised a specific outcome in writing.
We are not liable for pre-existing damage, wear and tear, defective fittings, unstable furniture, weak surfaces, or items that deteriorate because they are already in poor condition. This includes grout, seals, paintwork, laminate, delicate fabrics, antique items, loose fixtures, and electrical equipment that is not suitable for cleaning with water or chemicals. The customer should tell us about any sensitive, fragile, or valuable items in advance and should remove or secure them where appropriate. Unless otherwise agreed, the customer remains responsible for safeguarding personal possessions, cash, jewellery, documents, and items of exceptional value.
Where we move items as part of the cleaning process, we will do so only to the extent reasonably necessary and only when this can be done safely. We are not responsible for losses arising from inadequate wall fixings, poorly assembled furniture, hidden instability, or items that fall because they were not properly secured. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability for any claim relating to a booking will not exceed the amount paid for the relevant service, except where applicable law requires a different result.
Waste arising during a cleaning appointment must be handled in accordance with applicable waste regulations and reasonable site rules. We will not remove hazardous materials, clinical waste, asbestos, needles, chemicals, pest-contaminated materials, or other regulated substances unless this has been expressly agreed in advance and is lawful for us to do so. The customer must disclose any waste that may require special handling. If such waste is discovered during the service, we may stop work until suitable arrangements are made.
Ordinary non-hazardous waste collected as part of a standard cleaning appointment may be bagged and left in the customer’s designated disposal area, provided that this is permitted by the property rules and the customer has supplied any necessary instructions. We do not act as a licensed waste carrier unless expressly stated otherwise. The customer remains responsible for arranging lawful disposal of their own rubbish, bulky items, renovation waste, and items that are not within the normal scope of a cleaning visit. If the customer asks us to dispose of extra waste, we may agree to do so only where legally permitted and may charge an additional fee.
All cleaning products used by us should be used in accordance with manufacturer guidance and relevant safety practices. The customer should inform us of known allergies, sensitivities, pets, or vulnerable occupants before the appointment. We may decline to use certain chemicals, equipment, or methods where we believe they present an unreasonable risk or where they are unsuitable for the surface or environment. The customer is responsible for ensuring that children, pets, and unauthorised persons are kept away from active work areas.
The customer must provide a safe working environment. This includes reasonable access to water, electricity, lighting, and any agreed facilities needed for the service. If our cleaner is unable to work safely because of blocked access, excessive clutter, exposed hazards, violence, harassment, illegal activity, or unsafe building conditions, the appointment may be suspended or terminated immediately. In such cases, any decision to refund part of the fee will depend on the circumstances and work already completed.
The customer is also responsible for removing or securing items that may interfere with the service, including documents, fragile objects, loose cables, medicines, and items that should not be touched. We may decline to handle personal effects unless the handling is reasonably necessary for the service and has been agreed in advance. Any instructions that conflict with health and safety requirements, waste regulations, or our standard operating procedures may be refused.
If the customer complains about the service, they should notify us within a reasonable time and provide a clear description of the issue. Where appropriate, we may ask for photographs, access to the affected area, or a chance to return and inspect the concern. This does not create any obligation to accept a complaint that is unsupported or outside the scope of the original booking, but we will consider genuine concerns fairly and in good faith.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. This means that the interpretation, performance, and enforcement of the service agreement will be assessed under the legal framework applicable in England and Wales.
If any part of these terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force so far as legally possible. Any failure by us to enforce a provision on one occasion does not mean that we waive the right to enforce it later. The customer may not transfer or assign the benefit of a booking without our prior written consent. We may assign our rights and obligations where this does not materially affect the customer’s rights under the service agreement.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Harringay Cleaners terms and conditions. These terms form the basis of the service relationship and are intended to support clear expectations, lawful waste handling, fair payment, and responsible service delivery. They apply whether the booking is made for a one-off clean, recurring maintenance cleaning, or another agreed cleaning arrangement, subject always to any specific written variations agreed for the relevant service.
